Colourpop Free Shipping May 2024

DELIVERY
When will my order ship?
Our products usually 鈥?key word usually 鈥?ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How are shipping rates calculated?
Shipping within the continental United States is a flat rate of $5.99 USD. Domestic orders over $30 USD are eligible for free shipping! For international shipping, there is a flat rate of $9.99 USD. International orders over $50.00 USD are eligible for free shipping! All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your ColourPop order and/or shipping total. ColourPop is not res...
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Will my package be charged customs?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your ColourPop order and/or shipping total. ColourPop assumes no responsibility for duties incurred on discounted, promotional ...
Are there any known delivery delays in my area?
For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm We also recommend visiting the website for your local post office for delays specific to your city! Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground...
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ. Please note, ColourPop is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transpor...
How do I track the delivery of my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package's journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
Do you offer expedited shipping?
We're so excited to offer 2 day expedited shipping via UPS for orders shipping within the contiguous U.S.! Please note this new shipping option is available at a flat rate of $15.00, and is limited to orders up to $100. Additionally, as expedited orders are shipped via UPS, we are unable to ship expedited orders to PO boxes! If opting for expedited shipping, please allow 1-2 business days for processing and an additional 1-2 business days for shipping. Please keep in m...