Katom restaurant supply free shipping - February 2020

Shipping Addresses
To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online:
Make sure your shipping address is correct.
If the package is going to a business address (any place other than a residence), then the name of the business must be listed, so that the carrier will know which business the product is delivering to.
PO Boxes may not be listed as the shipping address.
Freight Carriers will not deliver to a PO Box.
Businesses run out of a residence will be considered a residential address and charged as such for any delivery.
Include an accurate phone number when placing on order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.
Multiple Items
We will ship your order as items become available, so there are times when you will receive multiple shipments. Your full shipping charge will only be billed on the first shipment, so you will not see shipping charges on subsequent shipment notifications.
Shipping Partners
The majority of our products are shipped via UPS. If you have a preferred carrier, we can make arrangements to use your account. When one of our larger items exceeds the UPS standard weight and dimension limits, we ship via a freight carrier. If you need an LTL freight shipment delivered on a particular date or time, contact one of our sales agents to obtain a quote.
Expedited Shipping Options
We are happy to offer expedited shipping options on many of our products, however, items shipping via a freight carrier must be quoted. For more information about expedited freight shipments, call us at 855-264-9764
Standard UPS Ground – Ship from our warehouse to you in 3 to 5 business days.
UPS 3 Day Select – Guaranteed delivery by the end of the 3rd business day from ship date.
UPS 2nd Day Air – Guaranteed delivery by the end of the 2nd business day from ship date.
UPS Next Day Air – Guaranteed delivery between 10:30 a.m. and 12:00 p.m. on the next business day.
Delivery Options
Our system automatically determines whether your address is zoned in a commercial or non-commercial (residential) area.
Non-commercial Address: A non-commercial address is any house, apartment, or other living space, even if you operate a business from such an address. Schools and churches are considered non-commercial by shipping companies.
Commercial Address: Our freight carriers define a commercial address as any commercial or industrial site with tractor-trailer access or a loading dock that is open during normal business hours (9 a.m. to 5 p.m.). If your item(s) are shipping via freight carrier, in most cases the carrier will contact you to arrange delivery.
Free Shipping
We offer free shipping on thousands of pieces of restaurant equipment and kitchen supplies. These aren’t limited-time deals; they’re part of our commitment to provide you the best value on the quality items every commercial kitchen needs. When you’re making the sort of significant purchases that are sometimes required in foodservice, that benefit can add up to hundreds or even thousands of dollars in savings on every order.
Free, standard ground shipping is only valid on orders shipping to the 48 contiguous United States. Products that qualify for free shipping will display a green “free shipping” label on our product pages.
Free shipping does not include upgraded services like expedited shipping, inside delivery, white glove delivery, lift-gate assistance, and non-commercial deliveries (including residences). There may be additional charges for these services. By working with our shipping partners, including UPS and freight carriers, we’re able to secure competitive rates that keep your final total down.
Freight Receiving Procedures
When an item exceeds the UPS standard weight limits, we ship via freight carrier. Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives. For a printable version of these instructions, click here.